Shipping policy

1. Overview

This Shipping Policy explains how Breezsy processes and delivers orders placed through our website.

By placing an order, you agree to this Shipping Policy together with our Terms of Service and Refund and Return Policy.

Shipping availability, methods, costs and estimated delivery times may vary depending on the destination, product availability and delivery service selected at checkout.

2. Order Processing

Orders are usually processed and dispatched within 2 business days after payment has been successfully received.

Our warehouse operates from Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotional events, product launches or periods of unusually high order volume.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as:

  • delivery destination;

  • selected shipping method;

  • package weight and dimensions; and

  • product availability.

The shipping cost shown at checkout applies to the shipping service selected for that order.

Unless expressly stated otherwise at checkout, shipping charges do not necessarily include customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

4. Estimated Delivery Times

The following delivery times are general estimates after dispatch:

  • Domestic delivery: approximately 2–7 business days where available;

  • International delivery: approximately 5–15 business days.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, public holidays, local delivery conditions and other circumstances outside our reasonable control.

Any delivery timeframe shown on the website or at checkout is an estimate unless expressly stated otherwise. Delivery dates are not guaranteed unless specifically identified as guaranteed.

If we cannot meet a promised delivery timeframe, we will contact you and provide any cancellation, delay or refund options required by applicable law.

5. Tracking Information

Once your order has been dispatched, we will send tracking information to the email address provided at checkout.

Tracking updates are provided by the relevant shipping provider. Tracking information may take some time to become available after dispatch.

Breezsy is not responsible for delays caused by a carrier’s failure to update tracking information promptly.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address before completing your order.

We may be able to update the delivery address before the order has been dispatched. Please contact us at support@breezsy.com as soon as possible if your address needs to be changed.

Once an order has been dispatched, we cannot guarantee that the address can be changed. Additional delivery charges may apply where an address correction or re-delivery is required.

7. Destinations and Delivery Restrictions

Some products or delivery services may not be available to every country or region.

Certain destinations, including military addresses, remote areas, PO Boxes or restricted locations, may have limited delivery options. Available destinations and shipping methods will be shown at checkout where possible.

If we are unable to deliver an order to the selected destination, we may cancel the affected order and issue a refund using the original payment method.

8. Stock Availability and Delayed Items

We make reasonable efforts to maintain accurate stock information. However, an item may occasionally become unavailable after an order is placed.

If an item is unavailable or delayed, we will contact you and may offer one or more of the following options:

  • wait for the item to become available;

  • receive the available items separately;

  • cancel the unavailable item; or

  • receive a refund for the affected item.

We will not substitute an ordered product with a materially different product without your consent.

If we cannot ship an order within the promised timeframe, we will provide any cancellation or refund options required by applicable law.

9. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, brokerage charges and other fees may apply depending on the destination country.

Unless the checkout clearly states that duties and taxes are included or prepaid, these charges may be payable by the customer upon import or delivery.

Customs rules vary by country. Breezsy is not responsible for delays, fees or actions taken by customs authorities.

If an order is refused, abandoned or returned because the customer does not pay applicable customs charges, any refund will be handled in accordance with our Refund and Return Policy and applicable law.

10. Delayed, Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at support@breezsy.com with your order number.

We may work with the shipping provider to investigate the delivery status. Please allow reasonable time for the carrier investigation to be completed.

If a parcel is confirmed as lost, or if a remedy is otherwise required by applicable law, we will provide an appropriate solution, which may include a replacement or refund.

This section does not limit any mandatory consumer rights that apply in your country or region.

11. Damaged Parcels

Please inspect your parcel when it arrives.

If the parcel or product appears damaged, please contact us at support@breezsy.com as soon as reasonably possible and provide:

  • your order number;

  • photographs of the outer packaging;

  • photographs of the damaged product; and

  • a description of the issue.

Do not dispose of the packaging until the matter has been resolved, as it may be required for a carrier investigation.

Where the damage occurred before delivery or during transit, we will provide an appropriate remedy in accordance with our Refund and Return Policy and applicable law.

12. Order Cancellations

You may request cancellation before your order has been dispatched by contacting us at support@breezsy.com.

Once an order has been dispatched, cancellation may no longer be possible. You may instead request a return in accordance with our Refund and Return Policy.

If we are unable to fulfil an order, we may cancel the order and issue a refund using the original payment method.

13. Returns and Refunds

Returns, refunds, change-of-mind requests and faulty or incorrect products are handled under our Refund and Return Policy.

For change-of-mind returns, return shipping costs are generally the customer’s responsibility unless we agree otherwise or applicable law requires us to pay them.

Nothing in this Shipping Policy excludes, restricts or limits any mandatory consumer rights that apply in your country or region.

14. Contact Us

If you have questions about shipping or delivery, please contact us:

Email: support@breezsy.com