Privacy policy

1. Overview

This Privacy Policy explains how Breezsy (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

This Privacy Policy applies to information collected through our website and related customer service channels. It does not apply to third-party websites, applications or services that we do not control.

If you have questions about this Privacy Policy, please contact us at:

Email: support@breezsy.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information you provide directly

This may include:

  • your name;

  • billing and shipping address;

  • email address;

  • telephone number;

  • account login information;

  • order, return and refund details;

  • communications with our customer service team;

  • product reviews, photographs, comments or other content you submit; and

  • marketing and communication preferences.

Order and payment information

When you place an order, we may collect information about the products purchased, order value, delivery address, billing information, transaction status, refunds, returns and payment method.

Payments are processed by Shopify and/or third-party payment providers. We do not generally receive or store your full payment card number. Payment providers may process payment details under their own privacy policies and security standards.

Information collected automatically

When you browse or use our website, we may automatically collect information such as:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • approximate location based on IP address;

  • pages viewed and links clicked;

  • referring website or source;

  • date and time of access;

  • cart and session information; and

  • information about how you interact with our website.

Information from other sources

We may receive information from service providers, payment processors, delivery providers, fraud-prevention services, advertising platforms or other third parties where permitted by law.

Please do not provide sensitive personal information through our website or customer service channels unless it is necessary for your request.

3. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;

  • process payments, returns and refunds;

  • arrange delivery and provide tracking information;

  • provide customer support;

  • manage customer accounts;

  • communicate with you about orders, products and services;

  • send marketing communications where permitted and where you have provided consent when required;

  • remember your preferences and improve your website experience;

  • analyse website performance and customer trends;

  • detect, investigate and prevent fraud, abuse and security incidents;

  • protect the rights, property and security of Breezsy, our customers and third parties;

  • comply with legal, accounting, tax and regulatory obligations; and

  • establish, exercise or defend legal claims.

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

4. Legal Bases for Processing

Where data protection laws require a legal basis for processing, we may rely on one or more of the following bases:

  • Contract: processing necessary to accept, fulfil and manage your order or provide requested services;

  • Legal obligation: processing necessary to comply with tax, accounting, consumer protection, fraud prevention or other legal requirements;

  • Legitimate interests: processing necessary to operate, secure and improve our business, provided that our interests do not override your rights and freedoms; and

  • Consent: processing based on your consent, such as certain marketing communications or non-essential cookies.

Where consent is required, you may withdraw it at any time. Withdrawal of consent does not affect processing carried out before withdrawal.

5. How We Share Personal Information

We may share personal information with the following categories of recipients where necessary for the purposes described in this Privacy Policy:

  • Shopify and Shopify service providers;

  • payment processors and financial service providers;

  • fulfilment, warehouse and delivery providers;

  • customs, import and logistics providers;

  • customer service, email and communication providers;

  • website hosting, security, fraud-prevention and technical service providers;

  • analytics, advertising and marketing providers, where permitted by law;

  • professional advisers, insurers and legal representatives;

  • government authorities, courts or law-enforcement bodies where required or permitted by law; and

  • a buyer, successor or adviser in connection with a merger, acquisition, restructuring or sale of all or part of our business.

We do not share personal information with third parties except where necessary to operate our business, provide requested services, comply with law, protect our rights or as otherwise described in this Privacy Policy.

6. International Data Transfers

Our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers, which may include contractual protections, adequacy decisions or other legally recognised transfer mechanisms.

By using our website and providing personal information, you acknowledge that your information may be processed in countries with privacy laws that may differ from those in your country.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used for:

  • essential website operation and checkout;

  • remembering preferences;

  • maintaining shopping carts and sessions;

  • measuring website performance;

  • understanding how visitors use the website;

  • detecting fraud and protecting website security; and

  • delivering or measuring advertising where permitted by law.

The specific cookies and technologies used may change as our website, Shopify configuration and third-party services change. We do not rely on a fixed list of cookie names because cookie availability and duration may vary by device, country, browser and service provider.

Where required by law, non-essential cookies will be activated only after you provide consent. You can manage cookie preferences through our cookie banner or privacy settings. You may also adjust your browser settings, although disabling essential cookies may affect website functionality, shopping cart features or checkout.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, launches and other updates.

You can unsubscribe at any time by:

We may still send non-marketing communications, such as order confirmations, delivery updates, refund notices, security notices and responses to customer enquiries.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

  • whether we need the information to provide a service;

  • whether an order, return, refund, dispute or complaint remains open;

  • legal, tax, accounting and reporting requirements;

  • fraud-prevention and security requirements; and

  • whether you have requested deletion or withdrawn consent.

When personal information is no longer required, we will delete it, anonymise it or securely restrict access to it where appropriate.

10. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information;

  • request restriction of processing;

  • object to certain processing, including direct marketing;

  • request portability of information provided by you;

  • withdraw consent where processing is based on consent;

  • opt out of certain advertising, sale or sharing activities where applicable; and

  • lodge a complaint with a relevant data protection authority.

To exercise a right, contact us at support@breezsy.com. We may need to verify your identity before completing a request.

We will respond within the time required by applicable law. We may refuse or charge a reasonable fee for requests that are manifestly unfounded, repetitive or excessive, where permitted by law.

11. California Privacy Rights

If California privacy law applies to you, you may have additional rights, including the right to:

  • know the categories and specific pieces of personal information collected about you;

  • know the purposes for which personal information is collected or used;

  • request correction of inaccurate information;

  • request deletion of personal information, subject to legal exceptions;

  • opt out of the sale or sharing of personal information;

  • limit certain uses of sensitive personal information, where applicable; and

  • receive equal service and price regardless of whether you exercise your privacy rights.

We do not knowingly sell personal information for monetary consideration. However, certain advertising or analytics technologies may be considered “sharing” under some privacy laws.

You may submit a California privacy request by contacting us at support@breezsy.com. We will not discriminate against you for exercising applicable privacy rights.

12. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Where a higher minimum age applies under local law, that higher age will apply.

If you believe that a child has provided personal information to us, please contact us at support@breezsy.com. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

13. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against accidental loss, misuse, unauthorised access, disclosure, alteration or destruction.

No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Payment information is handled by Shopify and/or the relevant payment provider. You should review the privacy and security policies of those providers for more information about their practices.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social media services, analytics services or advertising platforms.

Third-party services are governed by their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. If we make a material change, we may provide additional notice where required by law.

16. Contact Us

If you would like to:

  • access, correct or delete your personal information;

  • withdraw consent;

  • opt out of marketing;

  • submit a privacy request or complaint; or

  • ask questions about this Privacy Policy,

please contact us at:

Email: support@breezsy.com