Refund policy

1. 120-Day Return Policy

We offer a 120-day return policy for change-of-mind returns. You may request a return within 120 days after receiving your order.

This voluntary return policy does not affect any mandatory consumer rights that apply in your country or region.

2. Change-of-Mind Returns

To be eligible for a change-of-mind return, the item must:

be in its original condition;
be unworn or unused, except for handling reasonably necessary to inspect the item;
be in a condition suitable for resale; and
include the original packaging and accessories where reasonably possible.

You must also provide proof of purchase, such as your order number or the email address used to place the order.

We may reduce or refuse a voluntary refund where the item has been damaged, used beyond reasonable inspection or otherwise diminished in value, where permitted by applicable law.

3. How to Start a Return

To request a return, contact us at:

Email: support@breezsy.com

Please include:

your order number;
the item you wish to return;
the reason for the return; and
photographs where the item is damaged, defective or incorrect.

Please do not send an item back before receiving return instructions from us. Unauthorised returns may be delayed or may not be processed correctly. This does not limit any mandatory consumer rights that apply to you.

If your return is accepted, we will provide return instructions and the applicable return address.

4. Return Shipping Costs

For change-of-mind returns under this voluntary 120-day policy, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged while being returned unless applicable law requires otherwise.

Return shipping costs are non-refundable for change-of-mind returns unless we agree otherwise or applicable law requires us to pay them.

If the item is faulty, damaged on arrival, materially different from its description or the wrong item was sent, contact us before returning it. Where appropriate, we may provide return instructions or a return shipping solution at our expense.

5. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

the item is defective;
the item is damaged;
the item is materially different from its description; or
you received the wrong item.

We may request photographs or other information to evaluate the issue.

Where required by applicable law, we will provide an appropriate remedy, which may include a repair, replacement, price reduction or refund.

If we agree that the issue was caused by an error, defect or damage that occurred before delivery, we will provide reasonable instructions for returning the item and will not require you to pay return shipping where applicable.

6. Non-Returnable Items

Certain items may be non-returnable where permitted by applicable law, including:

personalised or custom-made products;
products clearly marked as final sale before purchase; and
sealed products that cannot be returned for health or hygiene reasons once opened.

Any non-returnable status will be displayed on the relevant product page or before checkout.

This section does not affect your rights where an item is faulty, unsafe, misdescribed or not fit for its intended purpose.

7. Exchanges

We do not generally offer direct exchanges.

The fastest way to receive a different item is to request a return for the original item and place a separate order for the replacement item.

If you received a defective, damaged or incorrect item, please contact us before placing a new order. We will review the issue and provide an appropriate remedy where required by applicable law.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been accepted.

If the return is accepted, we will issue the refund to the original payment method.

We will process eligible refunds without undue delay and within the timeframe required by applicable law. Where applicable law requires a refund within a specific period after returned goods are received or proof of return is provided, we will follow that requirement.

For voluntary change-of-mind returns, the original outbound shipping charge is generally non-refundable. This does not affect any right to a refund of standard delivery charges under mandatory consumer law.

Your bank or payment provider may require additional time to process and post the refund.

9. Refund Deductions

Where permitted by applicable law, a refund may be reduced to reflect a loss in value caused by handling or use beyond what was reasonably necessary to inspect the item.

We will not make deductions that are prohibited by applicable law.

10. Customs Duties and Import Taxes

Customs duties, import taxes, brokerage charges and other fees imposed by the destination country are generally separate from the product price and shipping charge.

The refund of customs duties or import taxes may be governed by the rules of the relevant customs or tax authority. We cannot guarantee that these amounts will be recoverable from the relevant authority.

11. Statutory Consumer Rights

Nothing in this Refund and Return Policy excludes, restricts or limits any mandatory consumer rights that apply in your country or region.

These rights may include rights relating to faulty goods, incorrect goods, cancellation, refunds, delivery charges, repairs, replacements or other legal remedies.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

12. Contact Us

If you have questions about returns or refunds, please contact us: